Policies and terms

The documents that govern using LankaPass, for businesses and for the people who book with them.

• Privacy policy

  What we hold about you, why, who else sees it, how long we keep it, and how to get a copy or have it deleted.

• Terms of service

  The rules for using LankaPass, for anyone with an account.

• Merchant agreement

  The commercial terms for a business taking bookings and payments through LankaPass, including commission, payouts and what happens if a booking is disputed.

• Cancellation and refunds

  How cancellations work, what is refundable and when. A business sets its own windows, and this explains the rules those windows sit inside.

• Acceptable use

  What a business may and may not sell or list through LankaPass, and what gets an account suspended.